Winnipeg's 311 service is planning to try out an artificial intelligence chatbot this spring, even though the average wait time to speak to one of the city's human customer service agents is down below two minutes.

The city's 311 service will roll out the AI chatbot on the city's website as a pilot project sometime between April and June, communications director Felicia Wiltshire told city council's executive policy committee during a 2025 budget presentation.

Right now, Winnipeggers can access 3…